FAQ

Full payment is required at the time of booking for cottage stays. Any additional charges (e.g. end cleaning) will be settled during your stay. Details of our services are available upon request and on our website.

To make a reservation, you must be at least 18 years old and provide valid credit or debit card details. We accept Visa and MasterCard for securing bookings. Please ensure your reservation details are correct before confirming. We are not liable for delays or non-performance due to incorrect information, though we will do our best to assist you.

Once your booking and payment are confirmed, we will send an email confirmation to the address provided. This email forms the contract between you and us for your stay and any additional services included in your reservation.

If you believe there is an error in your booking or need to make changes to a confirmed reservation, please contact us as soon as possible.

All payments include VAT.

Our cancellation policy is as follows:

• More than 28 days before arrival – Full refund.

• Within 28 days of arrival – A refund will be issued only if we are able to resell the cottage, subject to a €15 cancellation fee.

• Within 48 hours of arrival – No refund.

If you cancel within 28 days of arrival and we can re-let the cottage, you will receive a full refund minus a €15 cancellation fee. If cancellation occurs within 48 hours of arrival, you will be charged in full with no refund.

Any pre-paid extras associated with a cancelled booking will also be non-refundable, regardless of when the cancellation is made.

We reserve the right to review individual cancellation circumstances at our discretion. If you are concerned about the possibility of cancelling at short notice, we recommend taking out travel insurance.

To reschedule your stay, please email stay@yvestown.com at least 28 days before your arrival date.

We welcome pets in the Stable Cottage only for an additional cleaning fee of €25. Assistance dogs are always welcome.

We understand that accidents happen. Please report any breakages or damage (accidental or otherwise) to us immediately. Failure to do so may result in charges. Any missing items from the property upon departure may also incur charges, as may any necessary extra cleaning.

We offer twin-bed rooms and travel cots for infants upon request. While the maximum occupancy per room is two adults, we allow infants and babies to stay, and we can arrange suitable accommodation for them. We also offer a high chair.

We do not offer any toys or outdoor facilities for Children.

If you have any special requirements, please contact us in advance.

• Check-in: From 15:00

• Check-out: By 11:00

If check-out is delayed beyond 11:00 without prior agreement, an additional €25 charge will apply.

Free on-site parking is available for guests staying in our cottages.

Guests can enjoy complimentary WiFi for reasonable and lawful use. WiFi passwords are provided in cottages and at check-in.

The cottages both have smart TV’s for you to use and Bluetooth speakers.

Yvestown is a non-smoking and non-bbq establishment.

All items in the cottages remain the property of Yvestown. Guests are kindly asked to treat the property, the owners, animals and fellow guests with respect.

We do not accept liability for any loss or damage to guest belongings.

We welcome feedback.

If you have any questions or concerns, please speak to us directly but please don’t leave negative reviews or comments before we have resolved your questions or concerns privately.